Welcome to Vellessa – velvety soft, elegantly yours.
        Free shipping special for you

          TERMS OF SERVICE

          Welcome to Vellessa – we're genuinely happy to have you here. Whether you're looking for that perfect dress for a special occasion, a cozy sweater for everyday wear, or a thoughtful gift for someone you care about, we want your experience with us to feel warm, clear, and straightforward.

          Before you start shopping, please take a few minutes to read through these terms. They're here to make sure we both know where we stand – no hidden clauses, no confusing legalese. Just simple, fair guidelines for using our website and purchasing our products.

          By visiting https://vellessa.com or making a purchase from us, you agree to these terms. If anything doesn't feel right to you, please reach out – we're always happy to chat.

          Effective Date: June 29, 2026

          1. About these terms

          This website is operated under the brand Vellessa by Qingdao Xiangxinyu Garment Co., Ltd.Throughout these terms, "we," "us," and "our" refer to Qingdao Xiangxinyu Garment Co., Ltd.

          These terms apply to your access to and use of our website, including any purchase you make through it. By accessing the website, creating an account, or placing an order, you agree to these Terms of Service and the policies referenced on our site. If you don't agree, please don't use the website.

          Nothing in these terms limits any mandatory consumer rights that cannot legally be excluded or restricted.

          2. Eligibility and accounts

          You must be at least the age of majority in your place of residence, or use the website with the permission and supervision of a parent or legal guardian.

          If you create an account, you're responsible for:

          • Providing accurate and current information

          • Keeping your account credentials confidential

          • Restricting unauthorised access to your account

          • Notifying us promptly if you suspect any unauthorised activity

          You're responsible for activity conducted through your account unless otherwise required by law. We may suspend or terminate an account where we reasonably believe it's being used fraudulently, unlawfully, or in violation of these terms.

          3. Products and availability

          Our products are available exclusively through our website and may be offered in limited quantities. Product availability may change without notice – we may limit the quantity of a product available to a customer, household, account, or delivery address where reasonably necessary.

          We reserve the right to discontinue a product or limit sales to particular destinations where permitted by law. A product appearing on the website doesn't guarantee it will remain available when your order is processed.

          4. Product information

          We do our best to provide accurate product descriptions, photographs, dimensions, colours, materials, and sizing information. However, the actual colour or appearance of a garment may vary slightly because of screen settings, photography, lighting, or reasonable manufacturing variations.

          Please review the complete product description, measurements, size guide, materials, and care instructions before placing an order. If you're unsure about sizing, we're always happy to help – just reach out to us.

          We may correct typographical errors, inaccurate information, or omissions where permitted by law. If a material error affects an order already placed, we'll contact you and provide an appropriate solution.

          5. Prices, currency, and taxes

          Product prices and available currencies are displayed on the website. Prices may change without notice, but a price change won't normally affect an order we've already accepted, except in cases of obvious pricing errors or where required by law.

          Shipping charges, taxes, duties, and other applicable fees will be displayed at checkout where available. For international orders, customs duties, import taxes, or brokerage fees may be your responsibility unless expressly stated otherwise at checkout.

          If your payment method uses a different currency, your bank or payment provider may apply its own exchange rate or transaction fees.

          6. Payments

          Available payment methods are displayed at checkout. You must provide current, complete, and accurate billing and payment information.

          Payment processing is handled by authorised third‑party payment service providers. We don't directly control their independent processing systems, security procedures, or processing times.

          We may carry out reasonable verification or fraud‑prevention checks before accepting or dispatching an order.

          7. Orders and order acceptance

          Submitting an order constitutes an offer to purchase the selected products. After you place an order, we may send an order confirmation email – this acknowledges receipt of your order but doesn't necessarily mean it's been finally accepted.

          We reserve the right to refuse or cancel an order for legitimate reasons, including:

          • A product being unavailable

          • An obvious pricing or product information error

          • Payment authorisation failure

          • Suspected fraud or unauthorised activity

          • Delivery restrictions

          • An incorrect or incomplete address

          • A violation of these terms

          If we cancel a paid order, we'll refund the applicable amount to your original payment method.

          8. Order changes and cancellations

          If you need to change or cancel an order, contact us as soon as possible at service@vellessa.com. We'll try to accommodate your request if the order hasn't entered processing, packing, or shipment. However, we can't guarantee that an order can be changed or cancelled after it's been submitted.

          Once an order has been dispatched, it can no longer be cancelled. After delivery, you may request an eligible return in accordance with our Returns and Refund Policy.

          9. Shipping and delivery

          Available shipping destinations, methods, charges, processing times, and estimated transit times are explained in our Shipping Policy or displayed at checkout. Delivery dates are estimates and aren't guaranteed unless expressly stated otherwise.

          Delivery may be delayed by customs clearance, severe weather, public holidays, carrier disruptions, high shipping volumes, an incorrect delivery address, or other circumstances outside our reasonable control.

          You're responsible for providing a complete and accurate delivery address. Please double‑check it before you submit your order.

          10. Returns, exchanges, and refunds

          Returns, exchanges, and refunds are governed by our Returns and Refund Policy. You must obtain return authorisation and the correct return address from our customer service team before returning an item.

          Please note: our registered address is for legal correspondence only – not for product returns. We'll always provide you with the correct return address when you contact us.

          Nothing in our returns policy limits mandatory consumer rights that cannot legally be excluded.

          11. Acceptable use

          You must not use our website or its content for:

          • Any unlawful, fraudulent, or unauthorised purpose

          • Violating any applicable law or regulation

          • Infringing intellectual property, privacy, or other rights

          • Submitting false, misleading, abusive, defamatory, threatening, or harmful content

          • Uploading viruses, malware, or other harmful code

          • Interfering with the website's operation, security, or availability

          • Gaining unauthorised access to an account, system, or network

          • Collecting personal information about others without authorisation

          • Sending spam, phishing messages, or other unsolicited communications

          • Scraping, crawling, or copying website content through automated means

          • Impersonating another person or misrepresenting your identity

          We may restrict or terminate access where we reasonably believe these requirements have been violated.

          12. Intellectual property

          Unless otherwise stated, the website and its content – including text, graphics, logos, photographs, product presentation, page design, and other materials – are owned by or licensed to Qingdao Xiangxinyu Garment Co., Ltd. and are protected by applicable intellectual property laws.

          You may access and use the website for personal, non‑commercial shopping purposes only. Without our prior written permission, you may not reproduce, modify, distribute, sell, or commercially exploit any protected website content, except where permitted by law.

          Third‑party trademarks and content remain the property of their respective owners.

          13. Reviews, feedback, and user content

          If you submit a review, photograph, comment, suggestion, or other content, you confirm that:

          • You have the right to submit it

          • It's accurate and based on your genuine experience

          • It doesn't violate any law or another person's rights

          • It doesn't contain harmful code, spam, or misleading promotional content

          • It's not abusive, threatening, defamatory, or unlawful

          You grant us a non‑exclusive, worldwide, royalty‑free license to use, reproduce, display, and publish submitted content for operating, improving, and promoting our business, subject to applicable privacy and consumer laws. We may remove content that violates these terms or applicable law.

          14. Third‑party services and links

          Our website may use or link to third‑party services – including payment processors, shipping carriers, analytics providers, social media platforms, and other websites. These services operate under their own terms and privacy policies. We're not responsible for their independent content, availability, security, or practices.

          A link to a third‑party website doesn't necessarily constitute an endorsement. We encourage you to review the applicable third‑party terms before using an external service.

          15. Privacy

          Our collection, use, storage, and disclosure of personal information are explained in our Privacy Policy. By using our website, you acknowledge that personal information may be processed as described in that policy and as permitted by applicable law.

          16. Website availability

          We aim to keep our website available and functioning properly, but we don't guarantee uninterrupted, error‑free, or continuously secure access. We may temporarily suspend or restrict access for maintenance, technical issues, security concerns, or circumstances outside our reasonable control.

          We may modify or discontinue a website feature where reasonably necessary.

          17. Disclaimer of warranties

          To the maximum extent permitted by law, the website and its general content are provided on an "as available" basis. We don't guarantee that the website will always be uninterrupted, error‑free, or free from every harmful component.

          Product‑specific rights, express promises, and mandatory legal warranties are not excluded by this section. Nothing in these terms excludes any warranty, guarantee, remedy, or consumer right that cannot legally be excluded.

          18. Limitation of liability

          To the maximum extent permitted by law, Qingdao Xiangxinyu Garment Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses that were not reasonably foreseeable when the relevant contract was formed.

          Nothing in these terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability for fraud, fraudulent misrepresentation, or mandatory consumer rights that cannot legally be excluded.

          Where liability may lawfully be limited, our aggregate liability relating to a particular order will not exceed the amount paid for that order, except where applicable law requires otherwise.

          19. Indemnification

          To the extent permitted by law, you agree to indemnify Qingdao Xiangxinyu Garment Co., Ltd. against reasonable losses, liabilities, and expenses arising directly from your unlawful use of the website, your material breach of these terms, or your infringement of another person's rights.

          This section doesn't apply to the extent that a loss was caused by our own breach, negligence, or unlawful conduct.

          20. Suspension and termination

          You may stop using our website at any time. We may suspend or terminate access if we reasonably believe that you have:

          • Violated these terms

          • Used the website unlawfully or fraudulently

          • Created a security risk

          • Infringed another person's rights

          • Attempted to interfere with the website or its services

          Terms that are intended to continue after termination – including provisions relating to payments, intellectual property, liability, and dispute resolution – will remain effective where applicable.

          21. Governing law and disputes

          These terms and any dispute arising from them are governed by the laws of the People's Republic of China. The courts of China will have non‑exclusive jurisdiction over disputes relating to these terms.

          If you're a consumer, this governing‑law provision doesn't deprive you of any mandatory protection available under the laws of your country or region of residence that cannot legally be excluded by agreement.

          Before starting formal proceedings, we encourage you to contact us at service@vellessa.com so we can try to resolve the matter directly.

          22. Severability and waiver

          If any provision of these terms is found to be unlawful or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue in effect.

          A failure or delay in enforcing a right under these terms doesn't constitute a waiver of that right.

          23. Changes to these terms

          We may update these terms from time to time to reflect changes to our services, business practices, or legal obligations. The updated version will be posted on this page with a revised effective date.

          Changes will apply from the stated effective date and won't retroactively reduce rights relating to an order already placed unless permitted by law.

          24. Entire agreement

          These terms, together with our Privacy Policy, Shipping Policy, Returns and Refund Policy, and other policies displayed on our website, form the agreement governing your use of the website and purchases made through it.

          25. Contact us

          If you have any questions about these terms – or anything else – please reach out:

          Brand: Vellessa
          Email: service@vellessa.com
          Website: https://vellessa.com
          Operator: Qingdao Xiangxinyu Garment Co., Ltd.
          Date of Establishment : June 27, 2023
          Business Registration Number: 91370282MACN9XKC4R
          Registered Address: No. 491 Dianzishan Third Road, Tongji Subdistrict Office, Jimo District, Qingdao City, Shandong Province, China

          Vellessa is operated by Qingdao Xiangxinyu Garment Co., Ltd. , which handles all orders, customer service, and day‑to‑day ecommerce operations.          our registered address is for legal correspondence only – not for product returns. If you need to return something, please contact us first for the correct return address.

          We know that waiting for a delivery can be exciting (and a little nerve‑wracking). We'll do everything we can to get your order to you safely and on time. Thank you for choosing Vellessa – we're honoured to be part of your wardrobe journey.