Hello and thank you for choosing Vellessa. We know that when you find that perfect piece – whether it's a dress for a special occasion, a cozy sweater for everyday wear, or a thoughtful gift – you want it to arrive in your hands as smoothly and quickly as possible. We feel the same way.
This page explains everything you need to know about how we ship your orders. We've kept it clear and straightforward – no fine print, no hidden surprises. Just honest information to help you shop with confidence.
Effective Date: June 29, 2026
Where we ship
We ship to destinations available during checkout. If your country or region isn't listed, we're sorry – we can't complete your order just yet. But we're always looking at ways to grow, so stay tuned.
Available shipping methods, charges, and estimated delivery times may vary depending on where you are, what you're ordering, and our logistics partners.
Processing time – before your order ships
Processing time is the gap between when you place your order and when we hand it over to the carrier. For most orders, that's 2–5 business days after payment has been successfully authorised.
Business days are Monday through Friday, excluding public holidays.
A few things can affect processing time:
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Personalised or customised items may take a little longer – we'll always note that on the product page.
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Peak seasons (like holidays or big sales) can stretch processing times – we'll do our best to keep you posted.
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If an item is expected to experience a significant delay, we'll reach out to the email address you gave us.
Shipping methods, rates, and delivery times
We offer the following shipping options. The final methods and charges available for your order will be displayed at checkout.
| Shipping Method | Charge | Estimated Transit Time |
|---|---|---|
| Standard Shipping | US$9.99 | 8–15 business days after dispatch |
| Priority Shipping | US$12.99 – US$20.99 | 6–12 business days after dispatch |
Free shipping is available on eligible orders with a subtotal of US$79 or more – that's our little thank you. The qualifying subtotal is calculated after discounts and normally excludes taxes, duties, and shipping charges.
All shipping charges are displayed in US dollars unless otherwise stated.
Total delivery time – a quick formula
Your total waiting time from order to doorstep is simply:
Processing time + shipping transit time
The transit estimates above start after dispatch – not from the day you place your order.
Please remember that these are estimates, not guarantees. Sometimes things get held up – customs clearance, severe weather, public holidays, carrier disruptions, or just a very busy season. We'll keep an eye on things, but we ask for your patience too.
Overnight or expedited delivery may not be available for personalised or custom-made items.
Tracking your order
Once your order is on its way, we'll send you a shipping confirmation email with a tracking link.
A couple of tracking tips:
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It may take a few business days for tracking to show movement after dispatch – that's normal.
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If you've ordered multiple items, they might come in separate packages. That means you could receive more than one tracking number – don't worry, everything is still on its way.
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If your tracking hasn't updated for an extended period, reach out to us at service@vellessa.com with your order number, and we'll look into it.
Double‑check your address – please!
We rely on the address you give us – it's the only way we know where to send your order. Please double‑check it before you hit "submit."
If you spot an error right after ordering, contact us immediately at service@vellessa.com. We'll do our best to catch it, but once an order has entered processing or dispatch, we can't guarantee we can change the address.
Any extra costs from an incorrect or incomplete address – like re‑shipping or return fees – may be your responsibility, where the law allows.
Customs duties and import taxes
For international orders, your package may be subject to customs duties, import taxes, or brokerage fees when it arrives. These are set by your country's customs authority – they're notincluded in our product prices or shipping fees, and they're your responsibility unless we've clearly stated otherwise at checkout.
We also can't mark an order as a "gift" or declare a value lower than what you actually paid – that's against the rules.
Customs clearance can also cause additional delivery delays – we wish we could speed that up, but it's outside our control.
Lost, delayed, or marked "delivered"
If your tracking hasn't moved in a while, or your package seems to have vanished, email us with your order number and we'll investigate.
If tracking shows "delivered" but you can't find the package:
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Check around your delivery area – sometimes it's left with a neighbour, behind a plant, or with building management.
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Ask household members, neighbours, or reception staff.
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Contact the carrier directly – they often have more detailed location info.
If you still need help, we're here. A delivery investigation might take a little time and we may need some info from you – but we'll work through it together.
Refused or undeliverable packages
If a package is returned to us because you refused it, didn't pick it up, gave an incorrect address, or didn't pay customs fees, we'll assess the return once it arrives back. We may deduct return shipping, customs, and handling costs from any refund that's due – that's standard practice and allowed by law.
Personalised and customised items
Items made especially for you may require additional processing time. Because they're created just for you, they may not qualify for a change‑of‑mind return or exchange. However, if your personalised item arrives damaged, defective, or not as ordered, your rights are fully protected – we'll make it right.
Please review our Returns and Refund Policy for complete information.
Our registered address – a quick note
Please note that our registered address is for legal correspondence only – not for product returns.
Operator: Qingdao Xiangxinyu Garment Co., Ltd.
Registered Address: No. 491 Dianzishan Third Road, Tongji Subdistrict Office, Jimo District, Qingdao City, Shandong Province
Please note: our registered address is for legal correspondence only – not for product returns. If you need to return something, please contact us first for the correct return address.If you would like to request a return or need assistance with an order, please contact us before sending any item back.
How to reach us
For anything shipping‑related – or just to say hello:
Brand: Vellessa
Email: service@vellessa.com
Website: https://vellessa.com
Operator: Qingdao Xiangxinyu Garment Co., Ltd.
Date of Establishment : June 27, 2023
Business Registration Number: 91370282MACN9XKC4R
Registered Address: No. 491 Dianzishan Third Road, Tongji Subdistrict Office, Jimo District, Qingdao City, Shandong Province, China
Vellessa is operated by Qingdao Xiangxinyu Garment Co., Ltd. , which handles all orders, customer service, and day‑to‑day ecommerce operations.our registered address is for legal correspondence only – not for product returns. If you need to return something, please contact us first for the correct return address.
We know that waiting for a delivery can be exciting (and a little nerve‑wracking). We'll do everything we can to get your order to you safely and on time. Thank you for choosing Vellessa – we're honoured to be part of your wardrobe journey.