CONTACT US
We'd love to hear from you.
Thank you for stopping by Vellessa – we're so glad you're here. Whether you're looking for the perfect outfit for a special occasion, updating your everyday wardrobe, or simply browsing for inspiration, we're here to help.
We know that sometimes questions come up – about sizing, fit, fabric, an order, or just about anything else. And we're here for you. No automated robots, no endless phone menus – just real people who care about making your experience with us as warm and effortless as the clothes we offer.
The quickest way to reach us
Email: service@vellessa.com
We check our inbox regularly throughout the day, and we aim to respond to every message within 24 hours on business days. If you haven't heard back from us within that time, please check your spam folder – and if we're still not there, don't hesitate to nudge us. We genuinely want to hear from you.
Email is our primary support channel because it allows us to review your order details, photos, and questions carefully before responding – so we can give you the most helpful answer possible.
What to include when you write
To help us help you faster, please include:
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Your order number (if you have one)
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The email address you used when placing your order
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A clear description of your question or concern
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Photos if you're reaching out about a fit, fabric, or product issue – they really do help us see what's going on
The more detail you give us, the quicker we can sort things out for you.
A quick note about returns
If you need to return something, please contact us first – we'll need to authorise your return and provide you with the correct return address. Please don't send items back without reaching out to us, as we can't guarantee we'll be able to process them.
And just a friendly reminder: our registered address is for legal correspondence only – not for product returns. We'll always give you the right address when you contact us.
Who's behind Vellessa?
Brand: Vellessa
Email: service@vellessa.com
Website: https://vellessa.com
Operator: Qingdao Xiangxinyu Garment Co., Ltd.
Date of Establishment : June 27, 2023
Business Registration Number: 91370282MACN9XKC4R
Registered Address: No. 491 Dianzishan Third Road, Tongji Subdistrict Office, Jimo District, Qingdao City, Shandong Province, China
Vellessa is operated by Qingdao Xiangxinyu Garment Co., Ltd. , which handles all orders, customer service, and day‑to‑day ecommerce operations.our registered address is for legal correspondence only – not for product returns. If you need to return something, please contact us first for the correct return address.
We know that waiting for a delivery can be exciting (and a little nerve‑wracking). We'll do everything we can to get your order to you safely and on time. Thank you for choosing Vellessa – we're honoured to be part of your wardrobe journey.
We're listening
Your questions, feedback, and even your outfit photos help us become better – and we genuinely appreciate every single message we receive. Whether you're reaching out about an order, asking for styling advice, or just sharing how much you love your new piece – we're all ears.
Drop us a line at service@vellessa.com – we can't wait to hear from you.